Privacy Policy

At Shining Oven (“we”, “us”, “our”), we value your privacy and are committed to protecting the personal data of every visitor and customer who uses our website, mobile applications, and related online services (collectively referred to as “our Services”).

This Privacy Policy explains what information we collect, how we use it, and what rights you have in connection with your personal data. It applies to all visitors of our website https://shiningoven.ie and all users of our services, whether accessed online or offline.

By using our website or providing your information to us, you agree to the practices described in this policy.

1. Our Commitment to Data Protection

At Shining Oven, we believe that great service should come with great responsibility. We are fully committed to complying with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.

To ensure lawful and transparent handling of your information, we follow these core principles:

• Lawfulness, fairness and transparency: We collect and process personal data only in a lawful, fair and transparent manner.

• Purpose limitation: We only collect data for specific, explicit and legitimate business purposes.

• Data minimisation: We collect only the information necessary to provide our services effectively.

• Accuracy: We maintain accurate and up-to-date personal data and will correct or delete any inaccurate records without delay.

• Confidentiality and security: We apply appropriate technical and organisational measures to ensure your data remains secure and protected from unauthorised access, alteration, disclosure, or destruction.

2. Information We Collect

We may collect and process the following categories of information:

Information you provide directly:

• Your name, phone number, email address and address when making a booking or enquiry;

• Payment details (processed securely through our payment partners);

• Any additional information you provide when communicating with us by phone, email or through our online forms;

• Feedback, reviews or comments you voluntarily share about our services.

Information we collect automatically:

• Technical data including IP address, browser type, device information and time zone settings;

• Information about your visit, such as pages viewed, navigation paths, and interactions with our website;

• Cookies and similar technologies to enhance your browsing experience (see our Cookie Policy for details).

Information from third parties:

We may receive information from trusted partners (such as analytics or advertising providers) that helps us improve the performance and relevance of our website.

3. How We Use Your Information

We use the information we collect to deliver and improve our services. Specifically, we may use your data:

• To manage your booking and provide the requested cleaning services;

• To process payments and send booking confirmations or receipts;

• To communicate with you regarding enquiries, changes or updates to your appointments;

• To respond to feedback, reviews, or complaints;

• To maintain accurate customer records and manage your account;

• To notify you of important service announcements or changes to our terms;

• To personalise your website experience and deliver relevant content;

• To ensure that our website, marketing and services operate efficiently;

• To comply with applicable legal obligations or to protect our legitimate business interests.

We may occasionally contact you by email or phone with information about our services that may be of interest to you. You can opt out of receiving such messages at any time by following the unsubscribe instructions included in our communications or by contacting us directly.

4. Legal Basis for Processing

Under GDPR, we rely on several legal grounds to process your personal data, including:

• Your consent, when you voluntarily provide your data or opt into marketing;

• Performance of a contract, when we process your information to deliver a service you’ve booked;

• Legitimate interests, when processing is necessary for our operational efficiency, quality control, or customer communication;

• Legal obligations, when required to comply with regulatory or tax requirements.

5. Data Sharing and Disclosure

We do not sell, rent or trade your personal information. However, we may share it with:

• Our professional cleaning technicians and employees who need access to complete the booked service;

• Trusted third-party providers who assist in payment processing, IT support, data storage, or marketing (under strict confidentiality agreements);

• Regulatory authorities, if required by law or for the establishment or defence of legal claims.

All third-party partners are carefully selected and comply with GDPR requirements for data handling and security.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting obligations.

When data is no longer needed, it will be securely deleted or anonymised.

7. Data Security

We take data security seriously and employ appropriate technical and organisational measures to protect your personal data. These include encrypted data transfer, limited access to personal information, and secure data storage practices.

However, while we take all reasonable precautions, please note that no method of transmission over the internet is 100% secure. By submitting information to us, you acknowledge and accept this inherent risk.

8. Your Rights

Under data protection law, you have several rights in relation to your personal information, including:

• The right to access the data we hold about you;

• The right to request correction of inaccurate information;

• The right to request deletion (“right to be forgotten”) where applicable;

• The right to restrict or object to certain types of processing;

• The right to withdraw consent at any time;

• The right to data portability.

If you wish to exercise any of these rights, please contact us using the details below. We will respond to all legitimate requests within the statutory timeframe.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements or services.
Any updates will be published on this page with the revised “Last Updated” date.
Your continued use of our website and services after any changes are posted constitutes your acceptance of those updates.

10. Contact Us

If you have any questions, comments or concerns about this Privacy Policy or how your data is handled, please contact us at: email: info@shiningoven.ie